Pink Connect Blog

Archive for September, 2010

Stuart Moore, Director of Pink Connect, Bournemouth, nearly didn’t meet this new customer.

Stuart says, “It was a wet Wednesday evening.  I had not had the best day and I was due at a networking event. When I arrived was “underwhelmed” by the prevailing atmosphere. I very nearly went straight home but after giving myself a good talking too, decided to stay and give it my best shot”

Half an hour later Stuart had a meeting arranged for the following week with a local business man who owns and operates a chain of 8 dry cleaners and laundry’s from an office in Bournemouth

Stuart continues, “I had in my mind to talk to the owner about his power requirements but during the meeting it quickly became apparent that his big issue was telecoms. The company had 3 different suppliers for lines, calls and broadband plus a rental charge for an old telephone system. I put together a quote for the Feature Plus Premium service, alongside line rental and broadband provision.  The customer really liked the fact that by transferring his business to Pink Connect the savings made on lines, calls and broadband services will pay for the VOIP handsets within 10 months. The other major benefit he liked about the proposal was reducing the number of his suppliers from 3 to 1.  The fact I am local and committed to excellent customer service also was a big plus. He signed to take the full package!”

So if you ever are tempted to take the easy option and not go to a networking event, you may miss out on opportunities like this one.

Editorial note: the expression “Thaz a face lik awet wensday” is thought have originated in Lancashire where Wednesday was traditionally wash day

The ever-improving Esher Rugby Club is enjoying new support (and phone calls from 1p a minute!) from Pink Connect, Walton on Thames.

Pink Connect Director, Ram Somasundaram (pictured right with players) recently attended a successful open day at the club where Esher took on Lille in a pre-season friendly fixture.

The club is looking forward to starting their new season in England Rugby’s ‘Championship’ division, having secured a record breaking promotion last season to become one of the top 24 teams in the country.

You can follow Esher RC’s progress at www.esherrugby.com or http://twitter.com/esherrugby

Businesses often overlook the value of keeping their telephone lines up and running.

Some will simply be unaware of the options in place to reduce the time in which a fault on the line can be resolved.

Inbound and Outbound calls, Fax, PDQ, Alarm and Broadband are just some of the services telephone lines are used for within a business. Ideally you would like your lines up and running continuously, without any problems at all. However, faults can occur at any point.

That’s where Care Levels come into place. When you log a fault, the network will respond to a fault based on a priority determined by its Care Level. The different care levels are:

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