Pink Connect Blog

Archive for the ‘Broadband’ Category

David Cameron of Pink Connect Watford has just connected a delighted Prontaprint with the fastest speeds on the internet. Pink Fibre Pro has given Aarif Merali (pictured right with David) upload speeds of up to 10Mb and download speeds of up to 40Mb!

“Our previous supplier provided us with a very slow broadband connection and we needed to improve the speed in order to cope with the larger file transfers that our clients were demanding. Pink Connect came in to evaluate our requirements and managed to provide the Pink Fibre service which increased our broadband speed twenty fold.” said Aarif.

“From the initial requirements gathering, installation and post-installation follow-up Pink Connect were extremely professional and competent while demonstrating a great deal of understanding for our requirements. I would have no hesitation in recommending their services and, in particular, their Pink Fibre service. If you haven’t done so already – go Pink!”

If you would like to know whether you too can take advantage of the fibre superhighway, just contact the friendly team at Pink Connect

Andy Moore (Pink Connect Bristol) has words of encouragement for us all – especially on these dark, cold mornings:

“I have been networking like mad over the last 3 weeks. Last week I did 4 consecutive morning meetings!  By the last one I was ready to turn the alarm off, roll over and go back to sleep.

However as I was substituting at a different BNI group I had to be there and I am glad I made the effort.

I had only been there a few minutes when the owner of a local business asked me if I could help her sort out her telecoms.  Obviously I was happy to do this & within an hour of arriving back at my office I received a call asking for an appointment on Monday.

On Monday I got hold of copies of all of their phone bills and made further enquiries with the incumbent supplier including getting a £300 overcharge credited back!

We are now going to provide her with 2 broadband connections and 5 lines.

I am so glad that I dragged myself out of bed because you just never know who might be wanting our services. Bring on those morning sessions!”

Editor’s note: The phrase “the early bird catches the worm” means success comes to those who prepare well and put in effort. It was first recorded in John Ray’s A collection of English proverbs 1670, 1678: “The early bird catcheth the worm.”

As it heads towards that time of week when our roads and our broadband clog up with sheer weight of traffic and everything runs slow, Raj Deokar (Pink Connect Northampton) has some words of advice on how to improve your broadband connection speed.

There are many factors that affect speed of broadband. Some of the key ones are:

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Speed up your world today with Superfast Fibre Business Broadband

Pink Connect, has seized the opportunity provided by the roll out of fibre to the cabinet (FTTC) to make high upstream business-grade broadband affordable to small businesses looking to compete in an increasingly data-hungry environment.

Benefits of Pink Fibre Pro

• Up to 20 times faster upload than standard business broadband
• Superfast service at cost effective rates
• Improve your business efficiency whilst reducing cost
• Up to 10mb upload speed
• Guaranteed minimum 12mb download throughput
• No fair usage policy

FTTC’s upload speeds of up to 10Mbps enable businesses to use video, voice or VPN technology more easily and will support a range of high-data demand applications whilst improvements in download speed make  fibre considerably faster than any standard broadband connection.

Managing Director, James, says,  “Getting your business on the Next Generation Network is a simple enough once the fibre has been run to a cabinet near you. We send an engineer to your premises to set the new connection and install a vDSL (very high speed DSL) modem. The whole installation process takes about 10 days from order to live connection and it costs a lot less than it used to when businesses looking for high speeds paid a high price for uncontended, dedicated solutions like EFM or Leased Lines.

Put simply Pink Connect just provided their usual high quality broadband on another line and then used a clever box of tricks to combine the two supplies together to make one super efficient service.

Russell Taylor Director at the firm said the following….

“We approached Danny Snelling, who is the director at Pink Connect (Norfolk), to discuss the possibility of faster and more reliable broadband as we noticed our BT line was sluggish at certain times of the day, this was interfering with normal day to day operations.

As a firm of Independent Financial Advisers we keep an active eye on what the Pension and investment markets are doing and our systems can be quite demanding on the broadband, so it was time to discuss options, without ‘breaking the bank’ (no pun intended).

Broadband is definitely quicker and more consistent, especially when backups are running in busy times, so we are very pleased.”

If you’d like to speed up your broadband, no matter where you are, give Pink Connect a call for a no hassle discussion on what we can do for you.

Pink Connect (Norfolk) Ltd 01603 510710

When Katy Dann was looking for a new phone system for the care home agency business she was just starting up, Stuart from  Pink Connect (Bournemouth) called round to her home based office to talk her through what was needed to get up and running.

Katy says, “I thought it was going to be a hassle but after half an hour it became clear it would be easy.

Stuart explained I could use my broadband connection for my business telephone and pay low rates for the calls as well. He brought a handset with and showed me exactly how it would work.

I needed to get the business up and running quickly and as the Feature Plus system is so easy to install I decided it was the right option for me.  Within a few days the phone was working and I have been up and running ever since. I use the feature plus web site to manage the phone and can divert calls to my mobile when I am out of the office; it is perfect for my business.

I hadn’t heard of Pink Connect before but I am glad I have now; it is good to know there is someone local who provides such a personal service!”

Stuart Moore, Director of Pink Connect, Bournemouth, nearly didn’t meet this new customer.

Stuart says, “It was a wet Wednesday evening.  I had not had the best day and I was due at a networking event. When I arrived was “underwhelmed” by the prevailing atmosphere. I very nearly went straight home but after giving myself a good talking too, decided to stay and give it my best shot”

Half an hour later Stuart had a meeting arranged for the following week with a local business man who owns and operates a chain of 8 dry cleaners and laundry’s from an office in Bournemouth

Stuart continues, “I had in my mind to talk to the owner about his power requirements but during the meeting it quickly became apparent that his big issue was telecoms. The company had 3 different suppliers for lines, calls and broadband plus a rental charge for an old telephone system. I put together a quote for the Feature Plus Premium service, alongside line rental and broadband provision.  The customer really liked the fact that by transferring his business to Pink Connect the savings made on lines, calls and broadband services will pay for the VOIP handsets within 10 months. The other major benefit he liked about the proposal was reducing the number of his suppliers from 3 to 1.  The fact I am local and committed to excellent customer service also was a big plus. He signed to take the full package!”

So if you ever are tempted to take the easy option and not go to a networking event, you may miss out on opportunities like this one.

Editorial note: the expression “Thaz a face lik awet wensday” is thought have originated in Lancashire where Wednesday was traditionally wash day

Businesses often overlook the value of keeping their telephone lines up and running.

Some will simply be unaware of the options in place to reduce the time in which a fault on the line can be resolved.

Inbound and Outbound calls, Fax, PDQ, Alarm and Broadband are just some of the services telephone lines are used for within a business. Ideally you would like your lines up and running continuously, without any problems at all. However, faults can occur at any point.

That’s where Care Levels come into place. When you log a fault, the network will respond to a fault based on a priority determined by its Care Level. The different care levels are:

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Following up on a conversation at a recent networking event, Pink Connect (Bournemouth) is delighted to have helped independent financial advisors, Heritage Investments improve the quality of their calls.

Heritage Investments were experiencing problems with their VOIP (Voice over IP) telephone system. Upon visiting their office it quickly became apparent that they were running  5 phones  and data traffic down one broadband connection. This was causing issues with call quality.

Further, upon analysing the monthly bill it was clear that by switching to Pink Connect a 20% saving could be achieved on lines, calls and broadband charges!

Pink Connect proposed a separate broadband line for the phone traffic and an upgrade to the handsets so they would be compatible with the Feature Plus platform.

Once the system was installed and the broadband connection had stabilised the quality of the calls improved. The team was also trained to access and use the feature plus web site, this means that the telephone system is now running in a way that suits each individual phone user and Heritage Investments’ customers

Pink Connect Ltd is a family business with a firm commitment to long term customer relationships. Directors Gisela and James Pink established the Cotswold based telecommunications business more than ten years ago but still have almost all their customers from the early days.

James recently commented “Our customers know and trust us to supply reliable business communications and power. They usually call us whenever they have a need for further services or equipment. These requests have resulted in the broad range of business services we now offer. Pretty much anything a business needs, from phone lines and systems, Business Mobile, IT, Networking, Servers, Broadband, EPOS and Commercial Power are now covered in our product range. Customers really appreciate our straightforward, honest approach and love our customer service”.

Pink Connect can be contacted on 0845 450 9393.