Pink Connect Blog

Archive for the ‘Bournemouth’ Category

John, one of the partners at Heritage Investments, has recently had these good things to say about Pink Connect:

“I met Stuart from Pink Connect at a business networking meeting and asked him to contact me as we were having problems with our telephone service provider.  Following a review of our system we were given good advice on how to improve the system.

It was a relief to deal with a company that took a genuine interest in our issues and gave us the time we needed to understand how the new phones we bought from Pink Connect worked. When an issue did occur they worked with us to rectify the problem quickly.

Over the past three months we have been able to build up a relationship with the staff at Pink Connect and can recommend the advantage of using a reliable local provider who is easy to contact.”

When Katy Dann was looking for a new phone system for the care home agency business she was just starting up, Stuart from  Pink Connect (Bournemouth) called round to her home based office to talk her through what was needed to get up and running.

Katy says, “I thought it was going to be a hassle but after half an hour it became clear it would be easy.

Stuart explained I could use my broadband connection for my business telephone and pay low rates for the calls as well. He brought a handset with and showed me exactly how it would work.

I needed to get the business up and running quickly and as the Feature Plus system is so easy to install I decided it was the right option for me.  Within a few days the phone was working and I have been up and running ever since. I use the feature plus web site to manage the phone and can divert calls to my mobile when I am out of the office; it is perfect for my business.

I hadn’t heard of Pink Connect before but I am glad I have now; it is good to know there is someone local who provides such a personal service!”

Stuart Moore, Director of Pink Connect, Bournemouth, nearly didn’t meet this new customer.

Stuart says, “It was a wet Wednesday evening.  I had not had the best day and I was due at a networking event. When I arrived was “underwhelmed” by the prevailing atmosphere. I very nearly went straight home but after giving myself a good talking too, decided to stay and give it my best shot”

Half an hour later Stuart had a meeting arranged for the following week with a local business man who owns and operates a chain of 8 dry cleaners and laundry’s from an office in Bournemouth

Stuart continues, “I had in my mind to talk to the owner about his power requirements but during the meeting it quickly became apparent that his big issue was telecoms. The company had 3 different suppliers for lines, calls and broadband plus a rental charge for an old telephone system. I put together a quote for the Feature Plus Premium service, alongside line rental and broadband provision.  The customer really liked the fact that by transferring his business to Pink Connect the savings made on lines, calls and broadband services will pay for the VOIP handsets within 10 months. The other major benefit he liked about the proposal was reducing the number of his suppliers from 3 to 1.  The fact I am local and committed to excellent customer service also was a big plus. He signed to take the full package!”

So if you ever are tempted to take the easy option and not go to a networking event, you may miss out on opportunities like this one.

Editorial note: the expression “Thaz a face lik awet wensday” is thought have originated in Lancashire where Wednesday was traditionally wash day

Following up on a conversation at a recent networking event, Pink Connect (Bournemouth) is delighted to have helped independent financial advisors, Heritage Investments improve the quality of their calls.

Heritage Investments were experiencing problems with their VOIP (Voice over IP) telephone system. Upon visiting their office it quickly became apparent that they were running  5 phones  and data traffic down one broadband connection. This was causing issues with call quality.

Further, upon analysing the monthly bill it was clear that by switching to Pink Connect a 20% saving could be achieved on lines, calls and broadband charges!

Pink Connect proposed a separate broadband line for the phone traffic and an upgrade to the handsets so they would be compatible with the Feature Plus platform.

Once the system was installed and the broadband connection had stabilised the quality of the calls improved. The team was also trained to access and use the feature plus web site, this means that the telephone system is now running in a way that suits each individual phone user and Heritage Investments’ customers