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Phone and internet bills decreasing
June 17th, 2010 | 
Author: ORIGINAL PRESS ASSOCIATION ARTICLE HERE
The cost of telephone and internet services is falling, according to the communications regulator.
The average household spend on fixed-line, mobile, internet and broadband services fell last year, with fixed-line down from £23.49 to £22.26, mobile down from £33.98 to £32.04, and internet and broadband down from £11.37 to £10.71, Ofcom’s The Consumer Experience Report found.
The report put the fall in mobile charges down to the increasing popularity of low-cost SIM-only contracts, especially among younger consumers, while falling broadband prices were driven by bundled services.
The report said the proportion of homes with mobile phones has risen from 91% to 93% while fixed-line services remain stable at 87%.
More than one in 10 consumers (13%) rely solely on their mobile phone and do not have a fixed-line connection. More people are using the internet at home, with take-up rising from 65% to 73%.
While 96% of home internet connections are via broadband, 64% of broadband customers did not know their connection speed.
Ofcom said satisfaction with communications services remained high, with levels of at least 86%.
Among the problems the regulator said it wished to address were so-called “not-spots” for mobile and broadband, which are a problem in some rural areas, particularly in Scotland and Wales. It said making progress on these would be a priority for 2010/11.
Making sure switching bundled services is not unnecessarily difficult will also be a priority.
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